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Terms and conditions

Last updated: 29 October 2026

We aim to give our customers a smooth and distinctive experience when purchasing services, and we take care to explain all the details of the services offered on the website so that purchase decisions are made clearly and transparently.

As a user of the website, you must read and understand the terms and conditions set out in the online store. Once you use the website for the purpose of purchasing, you are bound to follow the terms and conditions.

Please review the list of terms and conditions before you begin using the online services. If you do not agree to or comply with any law or condition in the list or on the website, you are advised not to use the online services provided.

The terms and conditions below apply to all services

  1. Prices are subject to change without prior notice.
  2. No refund or warranty request can be processed without the original invoice and the signed contract.
  3. Refunds are paid within 15 business days by bank transfer, once the customer named in the contract provides their original IBAN certificate and the other supporting documents.
  4. If the customer has any complaints or comments, the procedures for notifying management must be followed immediately, beginning with sending the complaint through the company’s approved telephone contact channels, the company’s approved email, or a text message to the company’s approved mobile number. We will get in touch within 3 business days.
  5. Payment methods we accept: electronic payment methods (mada card, Visa, Mastercard), bank transfer, or as announced on the website.
  6. If any clause in these terms and conditions or in any agreement conflicts with any applicable regulation or law, that clause will be void and will be replaced with a similar new provision that complies with the regulation or law set by the competent authorities in the Kingdom of Saudi Arabia.
  7. The laws of the Kingdom of Saudi Arabia apply to all concluded agreements, and any dispute arising directly or indirectly from this agreement will be settled exclusively by the Saudi courts.
  8. All rights and entitlements set out in these general terms and conditions and in any other agreements also apply to intermediaries and any third party.