Return and exchange policy

Last updated: 29 October 2026

• The customer is bound by the selected service package and the requested service dates, and they may not be changed.
• The customer is bound by the terms, specifications, amounts and fees for the services set out on the website.
• The customer may cancel requested visits that have not yet been carried out and be refunded for them under the signed monthly contract, only if notice is given at least 3 days before the service date, by email to the company’s official email address or by text message to the company’s official mobile number from the customer’s registered mobile number.
• The customer is not entitled to a refund for a service or visit that has been carried out.
• The “inspection visit” fee shown under the services is not refunded if Numo Al-Basateen International Company Ltd. is not commissioned to carry out the service; it is treated as a site visit fee.
• A service cannot be exchanged for another service, or a visit for another visit, and a service cannot be divided into parts or across different sites or multiple days.
• There are no warranties on the services or work carried out other than what is stated in the contract approved with the customer by Numo Al-Basateen International Company Ltd.
• The store reserves the right to amend or update these terms and conditions whenever needed, by publishing them on this page without the need for prior notice to customers.
• These terms and conditions are subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
• Use of the website’s services is available only to persons who are able to represent themselves legally, in accordance with the laws and regulations of the Kingdom of Saudi Arabia.